Does it really work after hours, when our team's running the floor?

Yes. The AI answers calls, web chat, and texts 24/7 — through last call, overnight, and the day-of rush — and escalates anything that needs a person to your team.

Can it handle an on-sale or day-of surge?

Yes. Capacity scales with demand, so a ticket drop or doors-open spike doesn't overflow your queue or send fans to voicemail — with peak throughput up to 240 messages per second.

Does it take payments? Is it PCI-safe?

The AI never touches raw card numbers. It sends a secure checkout or payment link and routes anything sensitive to your box office, so card data stays inside your payment provider — not the conversation.

Can it issue refunds or process exchanges?

No — not on its own. It follows your refund, exchange, and transfer policy exactly: it handles the standard cases you approve and escalates the edge cases to your team.

We want to blast our list for a new on-sale — is that allowed?

Outbound texts and ringless voicemails are TCPA-aware with consent enforcement built in. Final compliance depends on how your campaigns and opt-ins are configured and operated — and we set those guardrails up with you.

Our crowd is international. Can it handle other languages?

Yes. 100+ languages, detected and spoken automatically — built for festival crowds, tourists, and cruise guests.

Will it connect to our ticketing platform and POS?

In most cases, yes. Whether you sell on platforms like Eventbrite, DICE, Ticketmaster, or Tixr, or run POS like Square or Toast, we connect through native connectors, Stripe, Twilio, Zapier, Make, and custom APIs and webhooks. Tell us your stack on the demo and we'll map it.

Does this replace our box office or door staff?

No. The AI handles the repetitive first layer — FAQs, confirmations, will-call, waitlists — so your people spend their time on VIPs, complex requests, and the guests in front of them. Calls transfer to a live person anytime.

Custom AI automation for event companies

For Events Where the Doors Never Close.

Built around your ticket tiers, your venue, and your event calendar — and managed by us.

Tality builds and operates the AI behind every call, text, and DM your event gets — selling tickets and tables, answering the where’s-my-ticket questions, working the waitlist, and refilling the room for the next one. Around the clock, in 100+ languages, in your brand voice. More sold. Less missed. No extra headcount.

See it run the night

Why events

Every Unanswered Guest Is a Ticket That Someone Else Sells.

Event teams already pour money into marketing, staff, and on-sales — and still leak revenue at the same pressure points.

after-hours DMson-sale call surgesno-show reservationsrefund & exchange floodsdormant past attendees

Guest log · Last night

Unassisted

11:58 PM
DM: 'any tables left?'
→ seen at noon — party booked elsewhere.
Speed
On-sale 10:00 AM
1,400 calls in 4 minutes
→ queue overflowed.
Surge
Fri 9:12 PM
6-top reservation request
→ never confirmed — no-showed.
No-show
Sun
80 refund / exchange emails
→ answered Wednesday.
Backlog
Last season's 9,000 attendees
never re-contacted
→ bought a competitor's pass.
Dormant

What if every line above ended in a booking?

Who it’s for

From Festival Gates to Yacht Decks.

One revenue loop, scripted to your room, your rules, and your crowd — whatever kind of event you run.

Festivals & Live Events

Survive the on-sale. Own the day-of.

Set times, lineup & map QsEntry, parking, bag, age/ID & re-entry rulesMulti-day passes & GA→VIP upgradesWeather, lost & found, refunds to policy

Nightlife & Venues

Book the tables. Work the list. After midnight.

VIP table, bottle, cabana & daybed bookingsGuest list, comps & confirmations liveNo-show defense + one-tap rebookingAfter-hours calls & DMs answered instantly

Ticketing & Booking Platforms

Carry the on-sale surge without adding seats.

Where's-my-ticket, transfers, resends, will-callRefunds & exchanges to your exact policyVIP, festival-pass & package upsellsSold-out waitlists captured & converted

Cruise & Travel Experiences

Every cabin question, every language, every time zone.

Booking, cabin, charter & availability Qs 24/7Embarkation, boarding, itinerary & excursionsMultilingual support, 100+ languagesRebooking, upsells & post-trip reviews

Event day, end to end

From On-Sale to Encore, Every Touch Answered.

The whole arc of an event runs on conversations your team can’t staff every hour. Tality runs them.

01 · On-sale

Voice · Web · SMS

Answers the ticket-drop surge — pricing, availability, is-it-sold-out — sends a secure checkout link, and captures every buyer who doesn’t convert on the first tap. Scales with demand.

Capture + Convert

02 · Pre-event

SMS · WhatsApp · Email

Confirmations and know-before-you-go — parking, entry, set times, ID and dress code — plus VIP, group, and upgrade upsells, in every guest’s language.

Convert + Retain

03 · Doors

Voice · SMS

Will-call, entry, parking, re-entry, and lost-ticket questions answered live so the line keeps moving. Edge cases hand off to your door team with full context.

Capture

04 · Live

SMS · Web chat

Set times, where’s-my-section, last-minute bottle and table add-ons, and lost-and-found — answered in the moment without pulling staff off the floor.

Retain

05 · After-party

SMS · Email

Thank-yous, review requests (unhappy guests routed to your team first), feedback capture, and any refund or exchange edge cases routed straight to your policy.

Retain

06 · Next event

Ringless VM · SMS · Email

Wins back past attendees for the next drop — presale and early-bird alerts, season and membership renewals, and waitlist conversion. Lost revenue, recovered.

Reactivate

01 · On-sale
Voice · Web · SMS
Answers the ticket-drop surge — pricing, availability, is-it-sold-out — sends a secure checkout link, and captures every buyer who doesn’t convert on the first tap. Scales with demand.
Capture + Convert
02 · Pre-event
SMS · WhatsApp · Email
Confirmations and know-before-you-go — parking, entry, set times, ID and dress code — plus VIP, group, and upgrade upsells, in every guest’s language.
Convert + Retain
03 · Doors
Voice · SMS
Will-call, entry, parking, re-entry, and lost-ticket questions answered live so the line keeps moving. Edge cases hand off to your door team with full context.
Capture
04 · Live
SMS · Web chat
Set times, where’s-my-section, last-minute bottle and table add-ons, and lost-and-found — answered in the moment without pulling staff off the floor.
Retain
05 · After-party
SMS · Email
Thank-yous, review requests (unhappy guests routed to your team first), feedback capture, and any refund or exchange edge cases routed straight to your policy.
Retain
06 · Next event
Ringless VM · SMS · Email
Wins back past attendees for the next drop — presale and early-bird alerts, season and membership renewals, and waitlist conversion. Lost revenue, recovered.
Reactivate

Omni-channel box office

Five Channels. One Box Office.

Same scripts, same policies, same routing on every line — so no guest’s experience depends on whether they called, texted, or DM’d at 1 AM.

Voice

Inbound & outbound calls

Every call answered in under a second — box-office questions, table bookings, will-call, parking — at any volume, day or night.

Runs:AnswersBooksConfirmsRoutesFollows up

Capabilities

Built to Handle the Rush, Every Time the Doors Open.

24/7

calls, chat & messages covered, every hour the doors are open

<2s

median web chat & text response

100+

languages spoken, for festival & international crowds

240/sec

peak message throughput when tickets drop

How we work with you

We Learn It. We Build It. We Run It.

Tality is a white-glove AI automation agency and implementation partner — not a software vendor. We come into your business, map how it actually works, find the opportunities, and set the whole system up for you.

Discover

A strategy call to map your workflows, bottlenecks, and biggest missed-lead opportunities.

Map

A custom automation plan: what to build first, what it connects to, what it is worth.

Build

We configure the agents, connect your CRM, and set up every workflow. You don’t touch it.

Manage

We monitor, tune, and improve it — ongoing, not a one-time setup.

See our approach

FAQ

Asked by Every Event Director.

Prefer to ask a person?

1-855-2TALITY info@tality.ai

See full FAQ

Q.01
Does it really work after hours, when our team's running the floor?
Yes. The AI answers calls, web chat, and texts 24/7 — through last call, overnight, and the day-of rush — and escalates anything that needs a person to your team.
Q.02
Can it handle an on-sale or day-of surge?
Yes. Capacity scales with demand, so a ticket drop or doors-open spike doesn't overflow your queue or send fans to voicemail — with peak throughput up to 240 messages per second.
Q.03
Does it take payments? Is it PCI-safe?
The AI never touches raw card numbers. It sends a secure checkout or payment link and routes anything sensitive to your box office, so card data stays inside your payment provider — not the conversation.
Q.04
Can it issue refunds or process exchanges?
No — not on its own. It follows your refund, exchange, and transfer policy exactly: it handles the standard cases you approve and escalates the edge cases to your team.
Q.05
We want to blast our list for a new on-sale — is that allowed?
Outbound texts and ringless voicemails are TCPA-aware with consent enforcement built in. Final compliance depends on how your campaigns and opt-ins are configured and operated — and we set those guardrails up with you.
Q.06
Our crowd is international. Can it handle other languages?
Yes. 100+ languages, detected and spoken automatically — built for festival crowds, tourists, and cruise guests.
Q.07
Will it connect to our ticketing platform and POS?
In most cases, yes. Whether you sell on platforms like Eventbrite, DICE, Ticketmaster, or Tixr, or run POS like Square or Toast, we connect through native connectors, Stripe, Twilio, Zapier, Make, and custom APIs and webhooks. Tell us your stack on the demo and we'll map it.
Q.08
Does this replace our box office or door staff?
No. The AI handles the repetitive first layer — FAQs, confirmations, will-call, waitlists — so your people spend their time on VIPs, complex requests, and the guests in front of them. Calls transfer to a live person anytime.

See full FAQ

Or call 1-855-2TALITY

Doors open · 24/7

Let Tality Work the Door. Your Team Works the Room.

Book a 20-minute demo and watch your own ticketing, table, and entry scripts run live on voice, text, web chat, and WhatsApp.

1-855-2TALITY info@tality.ai

For Events Where the Doors Never Close.

Built around your ticket tiers, your venue, and your event calendar — and managed by us.

Let Tality Work the Door. Your Team Works the Room.

Book a 20-minute demo and watch your own ticketing, table, and entry scripts run live on voice, text, web chat, and WhatsApp.