After hrs
Calls go to voicemail
Emergencies hit nights and weekends — and the first company to pick up is the one that wins the job.
Custom AI for home & field services
Booked While You’re on the Truck.
Built around your service area, your trades, and your dispatch board — and managed by us.
Tality builds and operates the AI behind every call, text, and web chat your shop gets — answering 24/7, booking and dispatching jobs, following up on every quote, and winning back past customers. In your brand voice, around the clock.
Live · Dispatch
2:14 AM
After-hours call · no heat
Rivera residence · furnace down
New customer · first company to answer
Qualified · address & issue captured
Booked · emergency diagnostic
Synced to your dispatch calendar
Tech dispatched · 7–9 AM window
Confirmation texted to the customer
BookedDispatched
Why home services
The Revenue That Leaks Out After the Last Truck Rolls.
Every shop knows these gaps. Few have the front-office hours to actually close them.
5 min
Quotes go cold
Slow follow-up loses the estimate to whoever called the homeowner back first.
Months
Past customers, silent
No tune-up, maintenance, or seasonal reminders going out to the list you already earned.
Every trade
One AI Front Office for Every Trade You Run.
If it rolls a truck, Tality answers the phone, books the job, and follows up — scripted to your services, pricing, and service area.
Trades
HVAC & refrigeration
Plumbing
Electrical
Appliance repair
Handyman
Garage door
Locksmith
Exterior & property
Roofing
Painting
Flooring
Window & pressure washing
Tree services
Lawn & landscaping
Pool & spa
Foundation & waterproofing
Solar
Specialty & home care
Restoration · water · fire · mold
Pest control
Cleaning · home & commercial
Junk removal
Chimney sweeps
Septic services
Moving
Run more than one trade? One AI front office covers them all — no extra staff per service line.
The Customer Revenue Loop
Every Job, End to End.
From the first ring to the next service call, Tality runs the front-office loop your team can’t sustain between jobs.
01 · Capture
Answer every call, text, and web form 24/7. Book the job or the estimate on the spot.
02 · Convert
Follow up on every quote by voice and text until it books. Fill cancellations and gaps.
03 · Retain
Maintenance and seasonal reminders, plus an automatic review request after every job.
04 · Reactivate
Win back past customers with tune-up and service reminders across voice, SMS, and email.
See it in action
Pick Up Every Call. Book the Job.
A voice agent trained on your services that never misses, never sleeps, and never puts a customer on hold.
Live · Voice
0:00
Answers 24/7
Every call, day or night, sub-second pickup — in your brand voice, in 100+ languages.
Books & Dispatches
Straight into your calendar or field-service software; routes true emergencies to the on-call tech.
Follows Up & Reviews
Quote follow-ups, appointment reminders, and review requests handled on autopilot.
Every call is recorded, transcribed, and logged to your CRM — so nothing falls through between the truck and the office.
Outcomes
What Home-Service Teams See When the Loop Runs.
24/7
inbound coverage, sub-second pickup
<2s
median text & web chat response
100+
languages answered out of the box
14m → 48s
speed-to-lead on new inquiries
Figures are illustrative of typical Tality deployments; results vary by shop, market, and configuration.
Works with your stack
Connected to the Tools Your Shop Already Runs On.
Bookings, jobs, and conversations sync straight into your field-service software and calendar — no rip-and-replace.
ServiceTitan
Jobber
Housecall Pro
Google Calendar
QuickBooks
GoHighLevel
Twilio
Stripe
Outlook
Salesforce
Zapier
Make
ServiceTitan
Jobber
Housecall Pro
Google Calendar
QuickBooks
GoHighLevel
Twilio
Stripe
Outlook
Salesforce
Zapier
Make
Native integrations, plus 10,000+ connections through Zapier and Make.
How we work with you
We Learn It. We Build It. We Run It.
Tality is a white-glove AI automation agency and implementation partner — not a software vendor. We come into your business, map how it actually works, find the opportunities, and set the whole system up for you.
01
Discover
A strategy call to map your workflows, bottlenecks, and biggest missed-lead opportunities.
02
Map
A custom automation plan: what to build first, what it connects to, what it is worth.
03
Build
We configure the agents, connect your CRM, and set up every workflow. You don’t touch it.
04
Manage
We monitor, tune, and improve it — ongoing, not a one-time setup.
FAQ
Home-Service Questions, Answered.
Does it really answer after hours and on weekends?
Yes. The AI answers every call, text, and web chat 24/7 — nights, weekends, and holidays — with sub-second pickup and no hold music. Most emergency calls come in after hours, and the first company to answer usually wins the job.
Will it book into ServiceTitan, Jobber, or Housecall Pro?
In most cases, yes. We connect to the major field-service platforms and calendars natively, plus Zapier, Make, and custom API/webhook connections, so booked jobs land on the right schedule automatically.
Can it dispatch or route emergencies to my on-call tech?
Yes. You define the rules — true emergencies can be routed or warm-transferred to your on-call tech, while standard requests are booked into the next available window and confirmed by text.
Will customers know they are talking to AI?
Disclosure is configurable per engagement and we help you set the right posture for your brand and jurisdiction. Either way, the agent speaks in your company voice and follows your scripts and pricing.
Can it send review requests and win back past customers?
Yes. After each completed job the AI can request a review, and it runs maintenance, seasonal, and tune-up reminders to reactivate past customers across voice, SMS, and email — all consent-based and TCPA-aware.
How quickly can we launch?
Many shops go live within days, depending on how many trades, integrations, and call scripts are involved. Multi-location operations and complex dispatch rules may take additional planning.
Lines open · 24/7
Let Tality Answer the Phones. Your Crews Handle the Work.
Book a 20-minute demo and see your own call scripts running on voice, text, and web chat — booking jobs, dispatching techs, and following up while you’re in the field.